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this post was submitted on 22 Mar 2024
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Monopolies for modern necessities (the internet and phone) don't have to worry about customer retention.
I mean, in some situations those two I mentioned are but I've been in the position to easily switch service to another company and that doesn't change their behavior at all.
"So the problem is it's too easy to switch. Let's change that!" - some CEO, probably
They 100% have been having that conversation since the 50s if not earlier
Some CEO to another, at a ski chalet where they totally don’t collude at the spa.