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Daily Discussion Thread: Mon 20 Nov 2023
(aussie.zone)
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this post was submitted on 19 Nov 2023
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Melbourne
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And download an app! It makes it all so easy!! WOW!
We just won't mention that the website is completely broken, as is the entire company, and there is a very good chance this call will never actually get answered at all.
Eleven more minutes and I have made it to my self-imposed hour on hold limit so I can tick off "yes, I tried to contact the company" on the complaint form to the Ombudsman.
Dammit, they answered at 59 minutes. Now I'm on hold again while she "talks to her team leader".
Oh, off hold now - she couldn't get through to her team leader. 🤣
Is this your health insurance company by any chance? They're generally the worst at this stuff.
Defence Health, who attempted to upgrade their system and have suffered a somewhat catastrophic failure.