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Air Canada must honor refund policy invented by airline’s chatbot
(arstechnica.com)
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this post was submitted on 17 Feb 2024
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I’m not inherently opposed to the tech - you can’t really stop progress anyway.
What I AM opposed to is rolling out things like this with the intent to replace humans, while also making the user experience worse.
I’ve tested Chat GPT and things like it professionally. They have their uses, but direct customer interaction and replacing an actual customer service employee is not (yet) one of them.