this post was submitted on 06 Mar 2024
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I remember when I got a new phone and I could not figure out how I was supposed to get the banking app on my phone so I called the bank and they said oh you just have to remove the app from your old phone.
Weird but ok.
Thing is, what if I don't have the old phone what am I supposed to do then banking app people? The rep really couldn't get her head around the idea that the phone was in at the bottom of a lake.
Then I had to go through this carry-on where I had to send in all sorts of bits of info and then the video of me waving just so they let me install the app again. And that's on top of all of the other security the banking app already has.
That sounds good. Otherwise anyone could steal your bank account by saying "I lost my phone."
They would still need my password to sign in so really they're just adding unnecessary layers of complication but they're not actually adding any security since anyone who can know my password can fake all the other stuff as well.