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Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy | Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions coul... (gizmodo.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

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[-] ZILtoid1991@kbin.social 22 points 1 year ago

Then just make a prompt that asks "Are you sure you want to cancel our services?".

[-] Cordoro@lemmy.world 9 points 1 year ago

What if they accidentally click yes there too? Do you need a double sure confirmation? And a triple sure for that one? And so on?

[-] DigitalWebSlinger@lemmy.world 14 points 1 year ago

And 15 confirmations in, once they've got the "click OK" rhythm going, we can put one that says "would you like to keep your subscription active?"

[-] bert@lemmy.monster 3 points 1 year ago

And a random screen where cancel means "exit out of this cancellation process" rather than "cancel subscription"

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this post was submitted on 07 Jul 2023

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