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Samsung purposely knives customer's TV to weasel out of repair
(www.youtube.com)
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this post was submitted on 08 Feb 2024
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This seems to be fake.
First, why is the guy recording? Second, it seems rather fortunate that the camera was placed at an angle that captured the offense. That’s lucky right there. Third, this isn’t Samsung’s technician this is an authorized repair person. He would make more money repairing the TV than attempting to deny service to the customer. Fourth, is the video proclaiming that Samsung is telling their authorized repair centers to damage customers tv sets? How many reputable repair centers do you think would have already contacted the media?
Or, maybe the internet has me too jaded. I dunno.
Without watching the video it reminds me of when a technician was sent to repair my TV a few years ago
Basically he was told to cut the screen after I was informed that they were sending me a new TV. That way they could ensure the TV was unfixable before telling me to dispose of the old one before delivering the new one.
I did pull all the usable parts out of it before I threw it away though
You're not making that up? That sounds, like... evil
If they don't want you to ship it back, it's pretty common for them to ask for some kind of proof of destruction. Back in the days of non-removable cords, they would have you cut the cord off your device or appliance before sending you a replacement.
That's so sad
Sort of. It kind of makes sense in that they don't want you to lie about having a TV that doesn't work to get a free second TV. If the issue is small enough that it can easily be ignored, it's not worth replacing. And if it's a big enough issue that it's unusable, it shouldn't bother you to destroy it.
What sucks is that stuff ends up in the landfill most of the time instead of being recycled.
Yeah that's the sad part. It's such a colossal waste.
I disagree. I think it should, and probably does, bother everyone involved. Why damage it further, when it could be sold or even just given to a refurb/repair outfit?
I mean I know why, it's because there's no immediate profit motive there. Maybe even the opposite. Which again, is sad.
Yes, but shipping it back to be destroyed instead would be more wasteful, with the same end result.
It would be better to repair, but where repairs cost more than replacement, the only way to force them to repair is with regulations, as otherwise they do what costs less.
I much prefer that they require you to break it and give a new one. From a consumer perspective it's a better outcome. From an environmental perspective, it's slightly better than ship back and destroy. The ideal is repair which has less waste and solves the problem for the consumer.
I wonder if the cost of shipping a defective item were higher if it would happen so frequently. Polluting on that scale is largely free, even though it costs us all dearly.
Like you said, we don't have many tools other than regulation
They just had me rip off the sticker with the model and serial number and mail it too them the last time I had something like that replaced.