This dude on Youtube did an in-depth examination of the weird corporate reasons why the ice cream machines can't be maintained properly. Sorry for the Youtube link, but I honestly couldn't find a text story that went into the same type of analysis about it.
Edit: Timestamped the link to skip some folderol at the beginning
Also, from someone who used to work at mcdonalds when I was in college - it's not the fault of the employees that the shake machine is broken and getting pissy at someone earning minimum wage because you can't have your mcflurry is peak entitlement and assholeism.
"I am not mad at you. This is not your fault. I am upset at the situation, and I am having trouble controlling myself. I apologize if I sound crazy or have upset you with my words and actions."
Me, apologizing profusely to an underpaid, much abused intermediary on a call to the insurance company where I beg for the meds I need to live. God, those poor people are being used as human shields.
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He could've said all this in about 5 minutes.
That video is great.
No it's not.
It over-dramatizes something that isn't worth getting fed up about.
There's a comment at the end of the article explaining that the McDonald's machines are somewhat unique in having a nightly pasteurization process that allows them to go two weeks between cleanings instead of requiring nightly cleaning like other machines.
Listeria is a risk if ice cream machines are not properly maintained. Recent case linked to ice cream machines: https://www.cnn.com/2023/08/20/us/tacoma-milkshake-listeria-deaths/index.html
Not that there are not clearly other issues at play. Just a couple important pieces of what's going on that were not covered in the article itself.
And to be clear, they're mostly down because the nightly boil of the ice cream mixture wasn't completed due to overfilling the machine making it unable to reach the temp. The service company refuses to let the workers know that and the machine doesn't volunteer that information.
So if there was a small window with a max fill line this problem would be solved?
In fact, Kytch made an aftermarket add-on to the machines to let the restaurants know what is wrong, without having to call Taylor for service.
McDonald's corporate came out and said they weren't allowed to do it, that it was dangerous to do it instead of calling Taylor, that it risked leaking McDonald's proprietary business information.
In fact, Taylor makes ice cream machines for a number of fast food chains, but McDonald's explicitly got the crappiest one (not as in "cheap", but explicitly crappy, as McDonald's corporate mandated their use).
Now why in the world does Taylor make good machines for other chains, and why in the world were operators not free to buy the better models or even fix the models they are allowed to buy? Taylor's business results talk up the revenue for their paid repair service, and with the operators having easy access to know how to fix it/avoid the problem themselves, their repair volumes would go down. Evidently they have a particularly interesting business relationship and thus McDonald's corporate was happy to through franchisees under the bus in service of that relationship.
Nowadays, it seems franchisees are allowed to get machines that actually self-report the problems. Presumably all the bad press around the whole ordeal moved it to the point of really needing to be fixed (also two vendors are allowed now instead of just Taylor)
I am guessing when they allowed Carpigiani machines in 2017, they probably opened up a bunch of other Taylor options.
There's lots of ways that you could solve the problem. It's not designed to be solved.
Or just a line stamped into the metal reservoir tub
You could even put an etch mark in the tank if you were the tech to fix the problem after the fact.
This ice cream machine saga is so bizarre...
It really isn't once you understand the basics.
That is all there is to it.
They are using the government to enforce an exclusivity agreement that is explicitly restricting the market.
I've watched the fascinating YouTube documentary on it but it still seems crazy that the company is fighting so hard to stay shitty and terrible. They've attacked people trying to help too, like wtf?
That’s how you can make money. There’s a financial incentive to be a piece of shit many times, unfortunately.
Crapitalism: When you take capitalism and remove meaningful regulation.
You mean Neoliberalism, our current dark shade of Capitalism.
Whatever you call it, the end goal is always to make rich people richer while everyone else stagnates or loses.
It's because McDonalds makes money by selling the machines to their franchisees.
It’s not much different than coke/Pepsi fountains….
Given how filthy those things get, I'm surprised people don't get sick from them too.
I hope it ends less dramatically than the mc Donald too hot coffee saga.
I'm surprised nobody has gotten sick yet.
I’m sure plenty have tbh
Yah, everyone just needs to cool down.
It's a request, not a demand
This is the best summary I could come up with:
When repair vendor and advocate iFixit was filming a video about the topic, it checked tracking map McBroken and found that 34 percent of the machines in the state of New York were reported inoperable.
One tiny company had previously attempted to address the glut of broken, indecipherable Taylor machines and was duly ostracized for its efforts.
Taylor, which reportedly has an exclusive contract with McDonald’s for maintenance of its machines, moved quickly to make the use of a Kytch a contract-voiding, franchise-ending issue.
The saga, as reported by Wired, has taken a few intriguing turns, including Taylor’s creation of a competing product, revealing discovery emails, and a $900 million Kytch lawsuit.
Public Knowledge and iFixit have submitted a petition to the Copyright Office to argue that bypassing the digital security measures on commercial equipment such as Taylor’s machines should not be illegal.
“The fact that this principle is not already embedded permanently into law demonstrates that our copyright system is as McBroken as the average McDonald’s ice cream machine.” (Link added by Public Knowledge.)
The original article contains 716 words, the summary contains 175 words. Saved 76%. I'm a bot and I'm open source!
This must be US-only, I've never seen an ice cream machine out of service at McD's in Europe.
The service contract company is absolutely a US syndicate that's harder to export. Only the British empire was able to effectively export it's graft wholesale I think.
This is a most excellent place for technology news and articles.
