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Client requests vs the user experience [Piterskii Punk]
(lemmy.world)
(I can't find the artist's webpage to link to, just some credits saying that this might be a translated Russian comic posted by Piterskii Punk)
It's a reason why sometimes an open source project manages to be way better than a comparatively well resourced commercial offering. When the developers are the users, they will get the nuance of things.
Works well for a lot of "power user" software where the users are either developers, or at least similar mindset as a developer. Sometimes open source doesn't deal too well with making things simple without power user features that casual users may find confusing or distracting.