First off,

"How can you wish a company to fail simply because they do not cater to you or that the produce does not please you is beyond me."

This isn't the reason people want Ubisoft to fail. Far from it, in fact. People want Ubi to fail because of how the company has conducted itself and how bad their products have declined. Wanting a company to fail because they make a bad product is a perfectly valid viewpoint. In fact, it is the very essence of how a free market should work. Bad things failing is a good thing.

Next,

"We are all on the same boat, please please please, stop spreading hate, we should all uplift each other instead of bringing each other down,"

No, there is no "WE". There is "YOU" and everyone else. Chassard, the Monetization Director, above all else, does not have the players' best interest in mind. His very existence means that elements of fun will be locked behind a purchase. He is the literal enemy in this scenario, so no, we are not on the same side. And nothing he has or ever will do as a monetization director is uplifting in any way.

I agree with you that the headline is poorly worded, but Chassard's statement is still total bullshit in my opinion.