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Jellyfin 10.10.0 media server released
(jellyfin.org)
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Basically, when you do not run server side transcoding and instead rely on client side support you will run from time to time into issues. Jellyfin does not have the ppl to get every client to work with all the different formats on every hardware.
1080 h264/h265 does not say much about the media format. Those codec differentiate in things like Chroma (4:2:0; 4:4:4, etc) or in color depth like 8 or 10 bit. So not every h264 media file does run on the same hardware. Audio codecs are even more complicated.
I think since i setup my hardware transcoding I ran into a not playable file once. But depending on the hardware it can be worse. On android TV you may have to play around with the settings.
I understand that this can be a deal breaker for some ppl.