In the comment I initially responded to, you made a specific point of calling out

I just write off the forums for any game that features a black or female main character, let alone LGBT representation.

As if it was only shit in those cases. There's no need to call that out specifically if you're trying to make the point that they're all shit on Steam (which we're in agreement on).

Usually a statement like that implies the inverse, in this case that you don't write off the discussion forums for games that don't fit that criteria. Hence my confusion and my call out that the Steam discussion forums have always been shit.

I agree that it's for the reason you called out here, that Steam just relies on the devs to moderate their own discussion forums. At the very least, they should default to not creating them unless the dev specifically opts in.