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It's a cruel system
(lemmy.world)
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this post was submitted on 21 Nov 2024
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Whoa, I wonder how you worded that. Was it a straight up no? Lol
The short version is that I explained that we have a company policy that we are support, not education.
This is not a support issue because no technical issue is preventing the user from getting this completed.
I think that's honestly worded really well.
Tell me you send them a link to the product support page