That's what I was about to say. A buddy of mine worked in IT at a place where it was decided IT was too expensive and laid off a bunch of people including him. It did not take long for something to go wrong and the company had to hire a "disaster recovery firm" to navigate the network disaster whatever it was.

The company continued to slide and almost went under until Oracle bought them.

IT will never be profitable because it does not produce any sellable value.