This 100% I'm the computer person in my social circles, and my head sometimes starts to hurt from reading less than ideal documentation. Granted those are usually for pretty involved stuff, but it's pretty frustrating spending hours to chew through and not getting an answer after all.

I'd imagine it's worse for people whose PC is not a hobby but a tool. You shouldn't need to spend a lot of time and effort on a tool just to get it working right. That might be fine for a used bargain tool, but you don't replace like half the world's OS's with a used bargain tool. That's not what people want or need.