No, it's saying they don't understand what you want them to understand and they need help in a concrete way, but this issue doesn't actually impact them except in the form of threads like this, so they sure aren't gonna go research it themselves because that's generally how humans work. I think I captured that right.

Or perhaps, instead of treating people who are broadly on your side like dumb children who simply aren't trying to meet you half way, acknowledge that you need a different framework for communication with them. Or don't.

The other poster probably meant something along those lines