I was referring to what was stated in the video. The issues with poor benchmarking and the billetlabs issue (email sent to the wrong recipient). I am not sure why you think any of it implied that it is ok to treat people without respect if the organisation is below a certain size. I was referring to ensuring that a company culture of being humble, responsible and accountable via a monthly or bi monthly review. It could have potentially caught the issue with billetlabs and even several issues with the benchmarking. This is perhaps easier done in a small company but needs to be nurtured and reinforced in a bigger one. I hope my position is more clear.