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X glitch wipes out most pictures and links tweeted before December 2014
(www.theverge.com)
This is a most excellent place for technology news and articles.
Charitable assumption.
It probably broke.
No, they changed it to, "We'll get back to you soon." sometime after the new CEO came on board. Of course they never "get back to you soon". So, it might as well be a poop emoji.