this post was submitted on 05 Mar 2025
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This sounds accurate based on the user reports. They're not bricking anything, they just make you do manual registration if you use third party toner.
Which is weird because one of Rossman's sources claimed that they were on the phone with Brother, asked how to do manual registration, and were told it couldn't be done unless a genuine Brother toner cartridge was installed.
Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.
Asking policy questions or anything at this level would likely get no useful info.
Only if the customer service is unempowered garbage.
Welcome to the real world.