this post was submitted on 01 Jun 2025
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Devices continuously dropping off my ZigBee network (lemm.ee)
submitted 5 days ago by MrKurtz@lemm.ee to c/homeassistant@lemmy.world
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I recently setup my ZigBee network in Home Assistant, using a Conbee III with deConz on my Synology NAS.

I purchased a few Aqara Temperature sensors and a couple of Mini Switches.

I was able to get them to pair just fine, but they won't remain online for more than a couple days. They then drop off and I can't even reconnect them easily. I need to try to pair them again like 10 times before they come back online.

At this point I don't know if the problem is my network, the Conbee III, deConz, or the Aqara devices.

I don't know much about ZigBee, but a couple things that I tried so far were:

  1. Use a USB extender instead of connecting the Conbee III directly to my NAS.
  2. Bring the devices as close a possible to the gateway. I don't have a big home, so I don't think distance is a factor here, but still, I put of the sensors right next to the gateway, and it would still drop after a while.

Do you have any hints on things to try to get this fixed, or at least identify the problem?

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[–] MrKurtz@lemm.ee 1 points 5 days ago (1 children)

I'll check, but I haven't seen anything like that in deConz.

Yeah, ALL my devices are Aqara at this point.

[–] CondorWonder@lemmy.ca 1 points 5 days ago (1 children)

I found this on the deConz pages - https://github-wiki-see.page/m/dresden-elektronik/deconz-rest-plugin/wiki/LQI-explained

Can you find it in the UI somewhere?

[–] MrKurtz@lemm.ee 1 points 5 days ago

Thanks! There definitely seems to be a network map view on the desktop deConz app, but I am using the Docker version of deconz and the only way I have to manage it is through Phoscon, which is the web UI. I really don't see how to use the desktop app to manage my Conbee controller, since it is installed on my NAS, not a PC.

I'll keep investigating.