this post was submitted on 27 Aug 2023
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Another example of blaming the customer, not the manager. I'm there to eat, not run your business. What is with this expectation that customers at a restaurant should decide how much to pay the wait staff and also what the restaurants hours are?
If the kitchen closes early, let the customer know. If your boss forces you to keep the kitchen open for late arriving guests, complain to your boss.
You know you're an asshole,right?
I'm not. Maybe I just go to better restaurants than you. It's very common for the waiter to come by and ask if you want to order anything else before the kitchen closes. If you're not doing that at your restaurant, that's your fault. If a restaurant is starting to clear out, and it's past the poster hours, I'll ask when they're looking to close up to avoid overstaying. But that's as much courtesy as a customer needs to offer.
Our hours state that last call is 15 minutes before close. If you come in at 16 minutes before close, sure, we'll serve you, but we will not continue serving you 14 minutes before close, because that is after last call. The people I'm talking about are the people that hang around for an hour, sip their drink, nibble their appetizer and cause the rest of the staff to stay on for no reason other than to clean up after the customer leaves. This isn't a "manager" thing, it's a shithead customer thing.
I just don't understand what your "close" is then. If I come in 14 minutes before close, there's no food? Why would you list your closing time at 10:00 if you won't serve me at 9:50? If your kitchen closes at 9:45 then your posted hours should be 9:45 or earlier. If you're serving multiple courses then your close time should be no later than 8:30 if the kitchen closes at 9:45. If you're a to go place, then it should just be 9:45.
If you're just talking about someone going to Chipotle 5 minutes before closing and hanging out for 2 hours, sure, ya, dick move, but I think you can also just ask them to leave.
Close is when they lock the doors.
You should be considerate enough to realize if you cannot order, eat, pay, and leave by closing. You didn't get there in time.
Closing isnt when they stop taking orders, it's when your supposed to get the fuck out.
That's exactly it. I want to lock the doors, start sweeping and mopping, and close down the dish pit. I honestly don't give a shit when someone shows up, as long as they understand that need to be out by close. Go ahead, come in one minute before close, here's a shot and some bread that didn't get sold during the rush, adios. I just don't want to have to postpone my life because of the one person who decided to try to beat the buzzer, I've already been on for 8-10 hours and I'm beat. Shit, follow me to the bar I'm headed to, because they will still be open when I'm done, and you won't look like an asshole. They even have a solid vegan burger.