this post was submitted on 11 Jun 2025
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I’ve been there. You have no idea what it means to us that an escalation was actually done because of the unusual complexity of the issue and not because of missed steps taken by the lower tiers. That’s the entire reason we love that job. Solving complex puzzles that don’t make it into the guide is exhilarating. I just hope they escalated final notes to engineering as per protocol. Lol