859
Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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I called the local HVAC company and they had an AI rep. The thing literally couldn't even schedule an appointment and I couldn't get it to transfer me to a human. I called someone else. They never even called me back so they probably don't even know they lost my business.
is this something that happens a lot or did you tell this story before, because I'm getting deja vu
Well. I haven't told this story before because it just happened a few days ago.
It happens a lot.
I often choose my HVAC, plumber, electrician and lawn care teams in the same manner.
I call all of them. None answer. Few have voicemail set up. I leave voicemail with full contact info. I submit all of their web forms. Maybe one of them answer the phone, or calls back, or replies to the web form. I usually go with that one, if I haven't already fixed it using YouTube, by then.