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iFixit wants Congress to let it hack McDonald’s ice cream machines
(www.theverge.com)
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this post was submitted on 29 Aug 2023
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https://www.youtube.com/watch?v=SrDEtSlqJC4 suggests it is far more than that. Rather the machines are intentionally designed to be hard to debug and just give cryptic errors rather than useful information. So simple things like the hopper is too full and could get get up to temperature during a cleaning cycle that an worker could fix or prevent if they knew instead have no idea what is wrong and need to call out a repair technician to diagnose and fix. There have been devices designed and sold a few years ago that can give this information to the workers - but where banned by McDonalds and are now in a lawsuit with them. The whole thing smells of a conspiracy far more than just bad franchise owners.
And the problem - with similar machines made by the same company - does not happen to other restaurant chains, only the McDonald's ones.
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