this post was submitted on 29 Jun 2025
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Of course companies have made it harder on service staff. Esp cust service. They are often NOT enabled to do anything other than repeat the issue back and apologise. My beef is not with them.
My beef is with companies making it harder to get in contact. Making the process of a getting a resolution long winded and obtuse. Putting people on a phone line/chat with little authorisation to resolve something.
There has absolutely been a rise of this.