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Thanks for the suggestion. I did check with them, unfortunately it didn't work, I think because our window wasn't in their line of sight. Guy said he'd talked to other people in my building before.
Yeah, line of sight can be a real killer for that type of signal. Is the object that is blocking the view just another building? You could make friends in that building and get them to sign up. Then that building that was in the way is now what they want line of sight to!
WISPs won't really go down this road explaining all of that to a customer. It sounds unprofessional and unreliable, and on the flip side the buildings that realize they're an important relay start to charge higher rent for that antenna on the roof....so this angle is rarely discussed. But it's essentially how they grow their network.
I've sat on a roof before looking at a building a block down the road thinking damn that building needs to just go away. After the job I'd go to the marketing team and tell them how great it would be to get in that building. They would decend on that building like vultures. Your WISP may have even targeted that building and got in there because you checked!