this post was submitted on 05 Aug 2025
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Adobe was sued today in another class action about its subscription practices. Plaintiffs claim Adobe intentionally lied to consumers and charged them expensive early termination fees. (storage.courtlistener.com)
submitted 3 days ago* (last edited 2 days ago) by Davriellelouna@lemmy.world to c/technology@lemmy.world
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[–] Deathray5@lemmynsfw.com 13 points 3 days ago (1 children)

How on earth are their cancellation fees. Don't you pay before each "season"?

[–] amju_wolf@pawb.social 6 points 2 days ago (1 children)

They sell you a yearly subscription but with monthly payments, then require you to finish paying for the whole year if you cancel early. It is a bit discounted from the actual monthly plan and selected by default.

And they have shitty UX that doesn't make this blatantly obvious, hence all the people who have issues with this.

[–] arararagi@ani.social 9 points 2 days ago (1 children)

It's definitely not a shitty UX, it's dark patterns, deliberate made to confuse.

[–] amju_wolf@pawb.social 3 points 2 days ago

TBF I looked at it recently-ish and it isn't that bad. The shitty part is that it's the default and a bit non-typical, but it's still a fairly normal "select from these 3 options with the most profitable for us selected by default".