The race may already be lost, but still.
this post was submitted on 15 Aug 2025
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I worked for AWS for a few years and one of our performance targets was customer correspondence rating, we had a target of 4.67. That means anything below a 5 brought you under the target. You also got to have a meeting with a team lead and quality lead for anything rated 3 and below.
Gotta be customer obsessed