Rant

cross-posted from: https://lemmy.sdf.org/post/40709622

Getting burnt by repair-hostile makers of washing machines who refuse to share documentation inspired this form letter (in LaTeX):

\documentclass[DIV=16]{scrlttr2}

%\LoadLetterOption{NF}              % uncomment for French standard windowed envelope
%\LoadLetterOption{DIN}             % uncomment for German standard windowed envelope
%\LoadLetterOption{UScommercial9DW} % uncomment for US standard double-windowed envelope

\usepackage{ragged2e} % needed to restore the loss of paragraph indents when \raggedright is used
\usepackage{hyperref}

\setlength{\RaggedRightParindent}{\parindent} % restore the loss of paragraph indents when \raggedright is used
\RaggedRight

\newcommand{\appliance}{washing machine} % replace with whatever you need to buy
\newcommand{\mfr}{Machine Maker} % replace with Whirlpool, or whatever
\newcommand{\mfrAddress}{123 sesame street\\90210} % replace with mfr address

\begin{letter}{%
  \mfr\\
  \mfrAddress}

  \opening{Dear \mfr,}

I am in the market for a \appliance.
When I asked the local retailer (whose profession is to sell your products)
which \mfr\ models include service manuals, they were helpless.
Could not find a single machine that respects consumers and thus their right to repair.
Zero. Every product by \mfr\ in their showroom was anti-consumer.

There are no service manuals published on your website either. 
When looking at various second-hand models, many basic user guides were missing as well,
apparently depending on the age of the unit.

I will not buy a disposable anti-consumer \appliance.
Those are for stupid consumers.
A \emph{\bfseries good} \appliance\ meets this criteria:

  \begin{enumerate}
  \item has a \emph{good} service manual which is available to anyone, free of charge
  \item has no cloud-dependency (\emph{all} functionality accessible without Internet)
  \item has no app, OR has a \emph{good} app
  \end{enumerate}

  A \emph{good} app satisfies this criteria:
  \begin{itemize}
  \item open source
  \item requires no patronisation of Google or Apple to obtain
  \item has an APK file directly on your website or on f-droid.org
  \end{itemize}

  A \emph{good} service manual meets this criteria:
  \begin{itemize}
  \item wiring diagram
  \item parts diagram with part numbers
  \item inventory of components including the manuafacturers and models, and functional resistence ranges (Ω)
  \item error codes and their meanings
  \item steps to reach diagnostic mode and steps to use it
  \end{itemize}

Do you make any \emph{good} pro-consumer \appliance s with a good service manual, with no bad apps?
If yes, please send me the service manual and I will take your product seriously.
If not, you are sure to lose the competition.
If everyone else loses the competition as well, then I will continue washing my clothes by hand
-- perhaps with this repairable machine: \url{www.thewashingmachineproject.org}.


  \closing{Sincerely,}
\end{letter}

I suggest sending that letter to every manufacturer making machines for your region. It will get no results but it will send the message they don’t hear enough of.