this post was submitted on 22 Aug 2025
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Bank forced to rehire workers after lying about chatbot productivity: Australia’s biggest bank regrets messy rush to replace staff with chatbots. (www.fsunion.org.au)
submitted 1 day ago by Pro@programming.dev to c/technology@lemmy.world
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cross-posted from: https://programming.dev/post/36092597

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[–] NikkiDimes@lemmy.world 3 points 8 hours ago* (last edited 8 hours ago)

The only way most companies should really be utilizing AI, if at all, should be automating repetitive, well-defined, internal processes so Bob from accounting can go do something actually productive, instead of merging the same 5 excel sheets every day. Attempting to automate the customer interacting side of things with a cold, unthinking, and easily manipulated machine is so insane.