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this post was submitted on 05 Sep 2023
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One phone call to your credit card, with all evidence ready.
While that would get the money back, credit chargebacks often result in being banned from stores. It's safer to try working with the store first.
Yeah, gonna be real, I don't give a fuck if I'm banned from a store that simultaneously doesn't give me what I paid for and is slow on making it right.
It's been 2 weeks. Chargeback and be done with them.
Yeah but if they're not cooperating it's worth it.
I bought a used cell phone from an ebay reseller who claimed a one-year warranty. Within that time, it broke, so I put in for a warranty claim. They said sure, here's your shipping label, we'll send you a refund or replacement. Time goes by, no refund or replacement, no reply to further messages. I contact ebay support and they tell me to do a chargeback. So I do. Bank wants some documentation, I provide everything, they put it through, I get the refund, and no account closure from ebay.
Ebay telling you to do it is different. Try a chargeback on steam or origin and you'll potentially lose your entire game library.