Facepalm

I'm unofficial IT in my workplace cause our IT guys are corporate indoctrinated so just utterly incapable of communicating with other departments that aren't front office of management. Assuming it's not a network setting or printer screwing up, most of my IT assistance starts with 'Read it back to me' so I can see where they are at. Had one new girl, maybe 22ish, read the sentence to me three times before she even considered the thought she was doing something wrong.