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Disney+ cancellation page crashes as customers rush to quit after Kimmel suspension (creators.yahoo.com)

submitted 4 days ago by cyrano@lemmy.dbzer0.com to c/technology@lemmy.world

157 comments fedilink hide all child comments

cross-posted from: https://lemmy.nz/post/28397398

The suspension triggered strong responses across social media and beyond. Hashtags like #CancelDisneyPlus and #CancelHulu trended as users shared screenshots of their canceled subscriptions.

With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”

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[–] Kissaki@feddit.org 14 points 3 days ago

You have to design for scalability. Bottlenecks may be wherever. Even if their virtual server CPU and RAM can scale up, other stuff may be bottlenecks. Maybe the connection to the DB. Maybe the DB is elsewhere and doesn't scale. Can't really reasonably guess from the outside.

Mass cancellation is not usually a thing they would design around bottle-necks. It also doesn't add value to them.