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this post was submitted on 29 Sep 2023
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Good god no.
Getting my own modem and using my own router was the only way I could:
The box they gave me had no configuration options outside of renaming the SSID and was only able to do dual stack light. Ridiculous.
I can understand that if they are selling gigabit fibre, deploying optional modem-only installs, and having inexperienced users complaining they aren't getting gigabit speeds because they are using some €15 mini tplink WiFi AP thing, then having to trouble shoot that and potentially look like the bad guys by saying "the hardware you have bought is trash".
I would get mad about that if I had to support that.
Maintaining some sort of "minimum requirements" or "only supported hardware" list considering there are SSSOOOO many routers out there (never mind whitebox openwrt/opnsense/pfsense/mikrotik/raw-linux whatever) is impossible.
And Intel pcie 4-port gigabit cards are so commonly counterfeits (especially on eBay, for those enthusiasts) which could throw so many issues before it even gets to os/userland.
I don't know what the Router Freedom thing is. Sounds amazing to me based on the name (and knowing the EU).
I can understand why ISPs might get antsy when stuff has to run gigabit wirespeed.
But maybe "we only guarantee wirespeed on our hardware"... but if the hardware they are providing is just a modem, it might be hard to remotely debug and provide support.
I think I'm rambling.
I mean the solution is already being done.
Just have an officially supported list of modems/routers. Realistically 10 would be enough. If a customer calls in asking for technical support you can just say “we only offer support for the devices on the list” anyone who wants more power can buy off list devices knowing they won’t have technical support.
That’s how American ISPs do it.
That's how the German Telekom does it too with other connection options. It's definitely not an insurmountable problem for ISPs.