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Business owner 'hires' ChatGPT for customer service, then fires the humans
(nationalpost.com)
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this post was submitted on 07 Oct 2023
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This is part of the problem. They don't, and won't, fully understand the technology or its limitations or long-term impacts. They will understand that the salesman pushing the AI product told them it could eliminate 5-10% of their workforce. Whether or not the product can actually do that effectively won't matter, they'll still buy it, implement it, and fire a bunch of people.