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submitted 11 months ago by throws_lemy@lemmy.nz to c/technology@lemmy.world
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[-] praise_idleness@sh.itjust.works 81 points 11 months ago* (last edited 11 months ago)
  • works 24/7
  • no emotional damage
  • easy to train
  • cheap as hell
  • concurrent, fast service possible

This was pretty much the very first thing to be replaced by AI. I'm pretty sure it'd be way nicer experience for the customers.

[-] applebusch@lemmy.world 65 points 11 months ago

Doubt. These large language models can't produce anything outside their dataset. Everything they do is derivative, pretty much by definition. Maybe they can mix and match things they were trained on but at the end of the day they are stupid text predictors, like an advanced version of the autocomplete on your phone. If the information they need to solve your problem isn't in their dataset they can't help, just like all those cheap Indian call centers operating off a script. It's just a bigger script. They'll still need people to help with outlier problems. All this does is add another layer of annoying unhelpful bullshit between a person with a problem and the person who can actually help them. Which just makes people more pissed and abusive. At best it's an upgrade for their shit automated call systems.

[-] SirGolan@lemmy.sdf.org 7 points 11 months ago

Check out this recent paper that finds some evidence that LLMs aren't just stochastic parrots. They actually develop internal models of things.

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this post was submitted on 07 Oct 2023
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