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Business owner 'hires' ChatGPT for customer service, then fires the humans
(nationalpost.com)
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this post was submitted on 07 Oct 2023
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There was a recent episode of Ai no Idenshi an anime regarding such topics. The customer service episode was nuts and hits on these points so well.
It's a great show for anyone interested in fleshing some of the more mundane topics of ai out. I've read and watched a lot of scifi and it hit some novel stuff for me.
https://reddit.com/r/anime/s/0uSwOo9jBd