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Business owner 'hires' ChatGPT for customer service, then fires the humans
(nationalpost.com)
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this post was submitted on 07 Oct 2023
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I mean, if you go to your credit card provider with a copy of the log with their rep, and the rep says "i authorize a refund", you can atleast make the argument.
Any company scummy enough to trust an AI for this wouldnt give it the authority, though