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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

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[-] deegeese@sopuli.xyz 49 points 1 year ago

The store has chosen to save money by pushing work onto customers via a buggy robot overlord.

Employees are the only person you can complain to.

Just more billionaires making things shitty for everyone.

[-] Ookami38@sh.itjust.works 13 points 1 year ago

I could justify it if even a fraction of a percent of the savings were actually passed on, or hell, even distributed to the few employees they still have. But no, it lines the fat cats pockets.

[-] Sharkwellington@lemmy.one 4 points 1 year ago

That's the worst part. It has gotten so miserable for both employees and customers and none of the profits made from these changes has gone back to those most affected by them.

[-] bitsplease@lemmy.ml 6 points 1 year ago

Yeah I do agree that complaining to employees is useless, but it's also a really frustrating situation and it's not like you can get the CEO on the phone to complain. I wouldn't personally complain at an employee, but I do get how someone might in the midst of such frustration.

[-] deegeese@sopuli.xyz 9 points 1 year ago

As a consumer, what’s your other option?

[-] bitsplease@lemmy.ml 3 points 1 year ago

Pretty much nothing, hence why I said I get it 🤷🏼‍♂️

[-] Buddahriffic@lemmy.world -1 points 1 year ago
[-] bitsplease@lemmy.ml 9 points 1 year ago

Where? Idk about your area, but in mine all the options are big corporate chains

And even in areas where family owned retail stores still survive, a lot of people can't afford to shop at them, because they'll always have higher prices than the big chains, and with the price gouging that's gone on since 2020, many families are struggling to make ends meet as it is.

[-] Ookami38@sh.itjust.works 2 points 1 year ago

Yeah, it sucks for sure. I personally choose to spend a bit more and buy a bit less to go to somewhere that doesn't suck horribly, but that's a lot of effort and a privilege that others may not have. I'll never condemn a person for shopping at walshart, due to that. Still though, shop elsewhere when you can, buy minimal when you can't. That's about the only legal recourse we have as consumers.

this post was submitted on 14 Oct 2023
524 points (97.8% liked)

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