A while back a bought a UNVR-PRO second hand and the idiot seller shipped it in a 1U Unifi network switch box with a few scraps of cardboard but plenty of room to bounce around. I was vocal about how terrible the packaging was, but ultimately ended up keeping it as somehow there were no signs of damage. Fast forward almost a year and the device bricked up. Was investigating the issue by asking questions on the Ubiquiti Discord and a UI employee reached out and told me to RMA it. Told me to hang onto it until they had one to ship out. Had to wait about a month and they sent me a new one, but never asked for the old one back. Sat on the broken one for a few months. Opened it up but there wasn't anything obviously broken, took some photos, and put it on ebay for parts. Couldn't believe how fast it sold. So while my initial packaging experience was terrible it worked out to me owing a UNVR-PRO for a net investment of about $150. Can't complain too much.