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Yikes 😬
(reddthat.com)
The sublemmy for "Old People Facebook" is a curated space showcasing the charming, confusing, and often hilarious social media endeavors of the older generation. From accidental memes and cryptic status updates to endearing attempts at using modern technology, this sublemmy celebrates the unique ways seniors engage with the digital world.
I get why you're saying that since it was Xitted at/tagged Bank of America. But it was still a public post from the user's account. That's like assuming a company could delete one of your emails or your Facebook post.
I never used twitter but I guess the best you can do is make it not appear on your wall but the tweet still exists.
Tweets from other people don't ever appear on your wall. They only appear on that user's profile page, or on the home page of users who follow that user. Or, the third way it can show up is attached to another post that replies to it.
So ironically, by replying and telling the user to remove their personal information, BoA has actually ensured more people are able to see that user's personal information.
previous big Twitter user here, technically, as the replies are threaded, this would be under BoFA > Tweets and replies > the reply we see above > this tweet attached.
not literally "on their wall" but still findable without using a search function from the profile.