Even in my own country, Australia, where our retail culture is quickly copying the US, customers can be so entitled. People get mad about reduced hours on public holidays.

But just 50-60 years ago, most stores were closed on Sunday and only open for a few hours on Saturday's. They'd be closed for the entire day on public holidays. The people I often see getting angry at shops for closing at 10pm instead of 12am on Christmas day are usually old enough to remember the "good old days" (as they themselves call it)

The same entitled people will complain about self serve checkouts, robot janitors and AI stock management systems. They complain that there aren't enough human staff, But then they go and treat the few humans there are with more cruelty, abuse and disrespect than they'd ever consider using when talking to Siri. Do you want humans working here or not or not? How about you treat them like the human beings they are.