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HP says I should have known its £399 laptop bargain was too good to be true
(www.theguardian.com)
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this post was submitted on 26 Nov 2023
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One of my friends bought a RAM module directly from HP for his HP laptop. The module was identical to the one that came with the laptop, and the specs for the laptop said that it could support even more RAM than he installed (I forget the amount—this was 15 years ago). The computer recognized the RAM and everything worked great… for a couple hours, at which point it would slow down or freeze. I took a look at the laptop and noticed that it was running way hot. I took out the new RAM module, and everything went back to normal.
We then purchased two brand new, identical modules, with identical specs to the HP modules, and installed them in the computer. Same issue—everything worked great for a couple hours, and then it would lock up. I took out just one of the new modules, and the freezing problem stopped.
We contacted HP to ask if this was a known issue, and the answer was basically “yep, that happens. Try removing one stick of RAM.”
So yeah, that’s when I committed to never purchasing an HP product, and steering my family and friends away from them.
Yeah I had similar issues. My old laptop (back venue I swore off HP, and one of the contributing reasons) had an issue where if you loaded an app and it needed memory that spanned both RAM chips... it would power cycle. Most users at the time reported the issue using Photoshop at the time so HP released a patch... that fixed it for Photoshop.
The actual issue lay in the Northbridge of he laptop and was a defect. HP refused to refund the laptop even though it was fairly early within the warranty period. Best I could do was run with one - slightly larger - stick of RAM than what the thing shipped with.