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Thomas 🔭✨ (@thomasfuchs@hachyderm.io) 23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome (hachyderm.io)

submitted 11 months ago by PoseidonsWake@lemmy.world to c/technology@lemmy.world

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23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email arbitrationoptout@23andme.com that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

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[-] tty5@lemmy.world 221 points 11 months ago

I don't see how an email that has no proof of delivery (could have ended in spam for example) would be legally binding.

Accepting a ToS update simply by virtue of no action is also questionable unless provisions permitting that were in the ToS you've accepted and even then it would not work in the European Union, because that's listed in the forbidden clauses registry.

[-] FurtiveFugitive@lemm.ee 101 points 11 months ago

I thought the same thing when my Disney+ rate went up a couple months ago and I couldn't find the email warning about it in my inbox or spam folders.

Why do we let these companies get away with everything? If the rates are going up, show me in the app/ui. Make it opt in. Disable my ability to watch anything until I approve the increase in spend. It should be illegal to just change the terms of a contract and say "I sent you an email."

[-] SnuggleSnail@ani.social 10 points 11 months ago

You most likely did not officially consent to the changes and have a prolonged right to terminate the contract without the need of upholding the contract duration.

It’s probably mich cheaper just to deal with the few that complain rather than sending out hundreds of thousands of paper letters or having them confirm the changes electronically and terminating the contracts of those who did not accept.

[-] EatYouWell@lemmy.world 2 points 11 months ago

I guarantee the original contract said the rates are subject to change without notice. Plus, raising the prices will definitely increase CS call volume more than sending out notices.

[-] SnuggleSnail@ani.social 1 points 11 months ago

Sounds illegal. Maybe in countries with weak consumer rights.

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this post was submitted on 06 Dec 2023

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