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Anyone have experience with Customer Support? (sopuli.xyz)
submitted 1 year ago* (last edited 1 year ago) by red@sopuli.xyz to c/diablo@lemmy.world
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Talking about tickets made via battle.net

Long story short, there's an issue and I provided multiple different proofs about it. I've received the exact same boilerplate reply 3 times in a row, and I've supplied more and more data and information each time.

It's not like the person going through the ticket is even reading it.

Is there any avenue, does anyone know, how I could eacalate?

Edit: and the reason I ask this my issue is not resolved, and the rep issued my account a warning. I'm wondering if it's cheap labor just not giving a shit.

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[-] PlushySD@lemmy.world 0 points 1 year ago

Not on Diablo but from WoW they usually answered and tried to solve the thing the best they could quickly. But WoW is their bread and butter; the support is top-notch. So, not sure they have the same support power for Diablo tho. Somebody might have more experience with D3 to compare.

[-] baked_tea@lemmy.world 6 points 1 year ago

Lmao when was the last time you interacted with the support? What you're describing is a song of past long gone.. they laid off I think 70% support staff a year back?

I've waited for a WoW ticket resolution for 2weeks+ last time I tried

[-] PlushySD@lemmy.world 1 points 1 year ago

Ahh it was long time ago

this post was submitted on 17 Jul 2023
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