Diablo

6902 readers

1 users here now

For discussion, memes, and everything Diablo.

Simple rules:

Diablo related content only. This includes other ARPGs to (and only to) the extent that they relate to Diablo.
Behave yourself.
No NSFW content.
Diablo based memes are allowed in moderation.

Please tag your posts with the game you're talking about: [D4], [D3], [D2], [D2R], etc.

founded 2 years ago

MODERATORS

Crackhappy@lemmy.world

code@lemmy.mayes.io

Wabbs@lemmy.world

xhieron@lemmy.world

Anyone have experience with Customer Support? (sopuli.xyz)

submitted 2 years ago* (last edited 2 years ago) by red@sopuli.xyz to c/diablo@lemmy.world

4 comments fedilink hide all child comments

Talking about tickets made via battle.net

Long story short, there's an issue and I provided multiple different proofs about it. I've received the exact same boilerplate reply 3 times in a row, and I've supplied more and more data and information each time.

It's not like the person going through the ticket is even reading it.

Is there any avenue, does anyone know, how I could eacalate?

Edit: and the reason I ask this my issue is not resolved, and the rep issued my account a warning. I'm wondering if it's cheap labor just not giving a shit.

you are viewing a single comment's thread
view the rest of the comments

[–] PlushySD@lemmy.world 0 points 2 years ago (1 children)

Not on Diablo but from WoW they usually answered and tried to solve the thing the best they could quickly. But WoW is their bread and butter; the support is top-notch. So, not sure they have the same support power for Diablo tho. Somebody might have more experience with D3 to compare.

[–] baked_tea@lemmy.world 6 points 2 years ago (1 children)

Lmao when was the last time you interacted with the support? What you're describing is a song of past long gone.. they laid off I think 70% support staff a year back?

I've waited for a WoW ticket resolution for 2weeks+ last time I tried

[–] PlushySD@lemmy.world 1 points 2 years ago

Ahh it was long time ago