this post was submitted on 15 Dec 2023
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To be petty is to be divine (lemmy.world)
submitted 2 years ago by Stamets@lemmy.world to c/tumblr@lemmy.world
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[–] Drivebyhaiku@lemmy.world 3 points 2 years ago

I firmly believe that we need to bring back the directory operator as a proper customer service position. The number of times I have quietly stewed in my own hatred while an automatic phone system requires me to dance like a puppet on a string only to be deadended at a prompt has probably shortened my life somehow. I would easily make purchasing decisions based on whether a business allowed me an actual person to direct my call.