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"Trust and Safety" departments exist to protect the company, not users.
(open.substack.com)
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this post was submitted on 25 Dec 2023
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No, it's more like "policy enforcement".
Ostensibly it means "if our policy forbids Nazis, then you can trust us that there won't be Nazis engaging with your content on our site."
But really, the policy doesn't forbid Nazis.
Exactly, well said.