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(15th of Dec) Element Discontinuing Hosted Matrix for Consumers
(lemmy.conorab.com)
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this post was submitted on 25 Dec 2023
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Technology
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I disagree, they could reply with automated canned responses if don't have resources for support
"Suggest new feature" => "thanks we will consider" => trash it
"Help I'm locked out" => "use this self reset tool or cancel your account"
"I need to add a new user" => "sure, read the documentation"
There are many other paid services without any kind of support in the entry level plan, could have done that. For example the $24/year plan for photoprism doesn't come with support