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System76 or Framework laptop?
(lemmy.fmhy.ml)
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this post was submitted on 19 Jul 2023
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One thing to keep in mind is that Framework makes it easier by directly selling in Europe. With S76 there're import fees etc that make it less straightforward. Especially in case of an RMA.
However with Framework you still need to be careful in Europe. It's an US based company and if you have a defect or problem that Framework for some reason doesn't resolve, good luck trying to enforce your EU customer protection or suing them in the US.
Framework is also very strict regarding unsupported countries. If you move within the EU to a country that isn't supported by Framework, you'll have big problems with support in case you need help or parts or whatever.
About support: I have a Framework laptop. With my initial shipment I received a defective Ethernet expansion port. The failure was difficult to identify, but support was incredibly responsive and helpful. Once it was confirmed the issue was due to a defective Ethernet card (which took some investigative effort), a replacement was shipped immediately.
All this to say that, if you live in a supported country in the EU, I see no reason that people may find their support lacking.
I'm not saying that support is lacking, all I'm saying is that you have to have complete trust in a company on the other side of the globe, because all the warranties and promises they give you are completely based on their good will. If they decide to stop supporting you for whatever reason, you pretty much have no leverage.
I live in Germany near the Netherlands border. Moving between countries is very common here because of different living costs and job opportunities and losing support because you move a few km west or east is not acceptable in my opinion.