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Why return-to-office mandates fail
(www.computerworld.com)
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this post was submitted on 16 Jan 2024
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People on my team have a question, I start up Zoom and we chat for 5 minutes. I have a question for my boss that's too big for Slack? Well we'll just Zoom for a few minutes.
You definitely don't want an ad hoc ticketing system, but nothing wrong with ad hoc meetings, especially if you're trying to capture the random encounters that occur in the office.
But this is my point. . .when I'm in the office they'll just turn around and ask me, on average, close to 3 questions a day. If it averages below 3 questions per week when one or both of us is WFH, I wouldn't be surprised.
I'm not saying that there is no way to make it happen, but that it simply doesn't happen. (Although I will say the ad hoc jump-in is something that can't happen over video chat. . .unless everyone is always in the room, which is even worse than working in an office lol) I can't explain why, but the barrier to initiating a conversation is much higher when it's not just "turn around and ask" and instead "send a message."