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submitted 9 months ago by Fubarberry@sopuli.xyz to c/steamdeck@sopuli.xyz
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[-] natecox@programming.dev 10 points 9 months ago

My refund requests got denied by steam because I have more than 2 hours in the game.

[-] neshura@bookwormstory.social 15 points 9 months ago

Then message support that the situation of the game changed and you are now unable to play it after an update. Unless you are in a lawless country that eill essentially force their hand in giving you a refund

[-] natecox@programming.dev 10 points 9 months ago

Yeah I’m not sure where you’re getting this from. Digital “ownership” has always been a hot mess, because you purchase the right to play the game on the publishers terms.

Ethically Steam should provide a refund, legally I can’t find any evidence that they are compelled to.

[-] NuXCOM_90Percent@lemmy.zip 5 points 9 months ago

They are not compelled to but Valve have generally been really good about providing refunds, even outside of the "contractual" window, if you point out there is a good reason.

I got a refund for mordhau with like 30 hours in by just linking to the pc gamer (?) article about the rampant anti-semitism and racism and "I would rather not give money to literal nazis".

[-] Sylvartas@lemmy.world 3 points 9 months ago

They are compelled to by Australian and french laws. (There are probably more but iirc those are the 2 that were actually fought in court and cost Steam money before they added their official refund policy)

this post was submitted on 22 Jan 2024
207 points (100.0% liked)

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